Small but beautifully formed!

It’s amazing what you read: apparently the average Veterinary Surgery employs the equivalent of 6 full time vets and each vet should have 85 rabbits registered to them.

This is surprising for two reasons, 1) because we didn’t realise just how small we are and 2) because we don’t keep checks on how many of each sort of animal we have registered …… perhaps we should?

On the first point, we don’t care We know that whatever the ‘experts’ say our smallness is part of our charm. We have time to talk to our clients, to know about what is going on in their lives not just what is going on with their animal’s health, we can have a sense of being part of the community AND WE LOVE IT.

On the second point, do you as our clients care how many of what sort of animals come to us? Obviously you want us to know enough about your animal to be able to treat it to a high standard and so the fact that we see that type of animal frequently is important but is it enough if our expertise is gained through seeing one poor animal who seems to get everything which is going? What good is it to our familiarity with a particular species if all of them are healthy and never come to the surgery?

As usual the ‘experts’ measurement of ’success’ seems simplistic to us.
We think we have achieved success because we earn enough to pay the bills ( we are not profit driven like some larger surgeries) and because we have very few animals who get stressed when they have to come and see us. Happy clients and animals and happy staff, we all win from that.

This entry was posted on 16/11/2011 at 01:34 pm and is filed under M&T Mutterings. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.